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3.1

I was given a service I didn't ask for even though they told me there would be no charge for physical therapy. Their billing dept said it would be removed from by bill, and then I got a letter in the mail from a collection agency.

No call to work through the issue. So angry at their billing dept.

I couldn't even use the collection agency's website to pay the bill:http://www.jlteamworks.com/index.php?q=content/contact-info

These guys don't even have a proper website set up.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

Palo Alto Medical Foundation Pros: Physicians.

Palo Alto Medical Foundation Cons: Billing department.

Location: 1085 W El Camino Real, Sunnyvale, CA 94086, USA

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Guest

Same thing happened to me! They are so unprofessional, the billing department is a whole new level of scam!!! So sad!

Guest
reply icon Replying to comment of Guest-1616549

Is there any way we can fight it? They won't even return your call - they sent it to some "other dept" to handle it and they never get back to you. If you disagree with their billing- watch out!

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